Junior Customer Success

Responsibilities

Customer Success & Relationship Management

• Serve as a key point of contact for customers after solution implementation.
• Build and maintain positive, long-term relationships with assigned customers.
• Regularly follow up with customers to understand their experience, expectations, challenges, and business needs.
• Support periodic customer meetings, check-ins, and review sessions.
• Monitor customer feedback and identify potential issues that may affect customer experience or satisfaction.
• Proactively follow up on customer requests and ensure they are properly addressed.

Internal Coordination

• Gather, organize, and communicate customer feedback to relevant internal teams such as Product, Technical, Sales, and Marketing.
• Coordinate with internal teams to follow up on customer issues, requests, and improvement opportunities.
• Track customer-related action items and ensure follow-up tasks are completed.
• Help maintain clear records of customer discussions, requests, feedback, and follow-up actions.
• Support the onboarding and handover process for new customers after implementation.

Customer Insights & Success Content

• Identify customer success stories, positive feedback, and potential use cases.
• Collaborate with Marketing to develop Customer Success Stories, Case Studies, Testimonial Videos, customer quotes, and webinar content.
• Support the collection of customer insights that can be used to improve products, services, and communication.
• Assist in preparing customer-facing materials such as guides, FAQs, product updates, and communication content when needed.

Requirements

• Bachelor's degree in Business Administration, Marketing, Communications, Information Systems, or a related field, or equivalent practical experience.
• Strong interest in Customer Success, Customer Experience, Account Management, or technology products.
• Fresh graduates are welcome.
• Good communication and interpersonal skills.
• Comfortable communicating directly with customers and working with multiple internal teams.
• Ability to listen, identify customer needs, and communicate information clearly.
• Basic understanding of software products, digital platforms, or technology solutions is preferred.
• Strong organizational skills with the ability to track multiple tasks and follow-ups.
• Proactive, responsible, detail-oriented, and willing to learn.
• Good written and verbal communication skills in Vietnamese; basic professional English communication is preferred.
• Experience in customer service, sales support, account management, marketing, or technology projects is an advantage.

Benefits

• Comprehensive onboarding and product training upon joining.
• Opportunities to work directly with enterprise customers and learn how technology solutions are applied in real business environments.
• Exposure to automation, AI, enterprise software, and digital transformation projects.
• Clear development opportunities in Customer Success, Account Management, Product, Sales, or Customer Experience.
• Opportunities to work closely with Product, Technical, Sales, and Marketing teams.
• Full participation in Social Insurance, Health Insurance, and Unemployment Insurance according to Vietnamese regulations.
• Gifts or bonuses on special occasions including Lunar New Year, Mid-Autumn Festival, Vietnamese Women's Day, International Women's Day, Christmas, birthdays, and other employee engagement activities.
• Annual team-building activities and company trips depending on company plans.
• Office tea break including coffee, tea, milk, snacks, and refreshments.
• Laptop provided for work at the office.