Client Overview
JW Marriott Hotel & Suites Saigon is a newly rebranded 5-star international hotel under the prestigious JW Marriott brand—one of the flagship labels of Marriott International. Located at the heart of District 1 in Ho Chi Minh City, the hotel is owned and invested by Mapletree Investments, a leading real estate group based in Singapore.
The hotel comprises two towers with a total of 565 units: a 21-story hotel building with 305 guest rooms, and a 31-story suites tower with 260 serviced residences ranging from one to three bedrooms. Its prime location connects directly to mPlaza Saigon and is just steps away from iconic city landmarks such as Notre-Dame Cathedral, the Reunification Palace, and the Saigon Central Post Office.
Blending international luxury with Vietnamese hospitality, the hotel sets a new benchmark in high-end accommodation in the city.
The Need for a Technology Transformation
In July 2024, Marriott International officially took over the property’s management from InterContinental Hotels Group (IHG). The hotel was renamed JW Marriott Hotel & Suites Saigon on September 10, 2024, marking the start of a new era. As part of the rebranding process, the hotel had to upgrade and standardize its entire IT infrastructure to meet Marriott’s global technology standards.
Key requirements included:
- Full Wi-Fi coverage throughout the hotel
- 24/7 system stability for thousands of concurrent guests and staff
- Centralized management, real-time monitoring, and future scalability
- Compliance with Marriott’s stringent cybersecurity and performance protocols
To meet these demands, Mapletree Investments began sourcing a technology partner with proven capabilities in large-scale infrastructure deployment for luxury hospitality. After a competitive evaluation, Our Team was selected as the official IT hardware provider and system integrator for the JW Marriott project.
Scope of Deployment and Solution
We designed a comprehensive networking solution that went far beyond simply “delivering equipment.” The goal was to build a resilient, intelligent, and future-ready digital backbone for a 5-star hotel operation. Key components of the deployment included:
- 90+ Aruba switches: including core, server-level, and per-floor access switches
- 700 Aruba AP-505H Wi-Fi access points: installed in every guest room and suite
- 60 Aruba 503 access points: for common areas and hallways
- 2 Aruba centralized controllers: managing over 750 AP licenses with full visibility
- 35 Santak UPS systems: ensuring uninterrupted operation across the infrastructure
The entire solution leveraged Wi-Fi 6 technology, enabling faster speeds, higher density, and better energy efficiency, all managed through Aruba Central, a cloud-based platform for centralized configuration, analytics, and troubleshooting.
What Set the Project Apart
- Experienced, end-to-end deployment team: Innomation provided not only hardware delivery but also expert consulting, network architecture planning, and onsite execution tailored to the hotel’s layout and guest experience requirements.
- Next-generation connectivity: With Aruba’s Wi-Fi 6 access points, the hotel benefited from low latency, enhanced security, and support for a high density of devices—essential for streaming, video conferencing, and modern guest expectations.
- Smart centralized management: The network is now fully controlled via Aruba’s cloud platform, offering real-time insights, remote troubleshooting, and automated optimization—cutting down management time and response efforts.
- Scalable and secure foundation: Built to scale with the hotel’s growth and expansion, the infrastructure ensures Marriott’s global compliance in terms of performance, security, and operational transparency.
Results Delivered
The project was completed on schedule and exceeded expectations across key success metrics:
- 100% Wi-Fi 6 coverage across the entire property, including guest rooms, suites, corridors, lounges, and service areas
- 24/7 network uptime with consistent performance for thousands of concurrent connections
- 50% reduction in IT management time, thanks to centralized control and intelligent automation
- Full compliance with Marriott International’s technology standards, laying the groundwork for a world-class guest experience
A Future-Proof Network for World-Class Hospitality
In luxury hospitality, technology is no longer just backend infrastructure—it’s a core part of the guest experience. Whether it’s seamless connectivity in-room, smooth check-in experiences, or digital services in lounges and meeting rooms, a stable and high-performing network is essential.
The successful upgrade at JW Marriott Hotel & Suites Saigon demonstrates Innomation's capability as a trusted technology partner for global hotel brands. With its technical expertise, high-quality equipment, and service excellence, Innomation continues to support premium hospitality clients across Vietnam in their digital transformation journeys.